HIPAA · SOC 2 Type II · BAA Available · AES-256 · CMS CoP + Hospice CoP · HQRP Ready · TCC · 48h SOC Window · MASE Pulse HIE · AI POC Tracker
Skilled Home Health · Hospice · Non-Skilled · TCC · MASE Pulse · AI POC Tracker
MASENeural Hub
Self-Learning IntelligenceLIVE

Clinical intelligence.
Orchestrated.

MASE Neural Hub unifies skilled home health, hospice, and non-skilled care into one intelligent platform — with MASE Pulse HIE alerts, AI Plan of Correction tracking, real-time compliance, and revenue cycle built for the agencies that refuse to settle.

99.9%Uptime SLA
HIPAACompliant
SOC 2Type II
4-in-1Care Lines
48hSOC Window
AIPOC Tracker
AICopilotTap orb to speak

One platform. Four care lines. MASE Pulse HIE. AI POC Tracker.

Skilled Home Health

OASIS-E2, QA, RCM, scheduling, predictive AI — built for how clinicians work.

Hospice Care

Election lifecycle, IDG plans, HOPE/HIS, per-diem billing, CAP monitoring — end to end.

Non-Skilled Care

Caregiver scheduling, GPS EVV, private-pay billing, facility management — digitized.

Behavioral Health

CCBHC, IOP/PHP, SUD, psychiatric care, crisis stabilization — 42 CFR Part 2 protected.

Why agencies choose MASE

Built different. By design.

Most platforms digitize paperwork. MASE orchestrates care — connecting skilled home health, hospice, and non-skilled into a single unbroken intelligence platform.

One platform. Four care lines. Zero fragmentation.

AI embedded in clinical workflows — not bolted on after.

Built against CMS CoP, OASIS-E2, and HOPE from day one.

Agencies report 40%+ drop in QA deficiencies in Q1.

Role-based access for every clinical and operational role.

99.9% uptime SLA. Your clinicians never wait for software.

TCC tracks every hospital and SNF discharge — 48h SOC window compliance, auto-checklist, real-time readiness scoring.

MASE Pulse fires ADT alerts the moment a patient is admitted or discharged — hours before a phone call.

Upload your CMS-2567 PDF — AI extracts every deficiency tag and builds a live POC implementation tracker.

Medication Scanner verifies five-rights compliance at the bedside via barcode and OCR.

EP Command Center: live NWS alerts, one-click activation, patient communication hub, and §484.102 exercise credit — nobody else does this.

Communications Hub: click-to-call from any patient chart, 24-hour welcome call tracking, video visits, staff dispatch, EP outreach — every interaction logged and survey-ready.

Learning Lab: every role trains inside the system — annotated screen guides, interactive simulations, progress tracking, and a completion certificate. No Loom videos. No PDFs.

Platform Capabilities

Every workflow. Every care line.

Each capability is purpose-built against CMS guidelines — not adapted from a general-purpose tool.

AI-Driven Clinical Intelligence

Predictive risk scoring, care gap detection, and real-time clinical recommendations — embedded at every workflow touchpoint.

Hospitalization RiskFall PreventionCare Gap Alerts

OASIS-E2 & Documentation Engine

Structured assessment workflows built against CMS guidelines — from intake through certification, with automated QA at every step.

OASIS-E2485 Auto-GenQA Workflow

Full Hospice Lifecycle

Election management, IDG care plans, HOPE assessments, HIS submission, per-diem billing, and HQRP compliance — unified.

ElectionsHOPE/HISCAP Tracking

Revenue Cycle Management

Authorization tracking, claim submission, 835 ERA remittance, denial management, and payer-specific rules — across all care lines.

835 ERADenialsClearinghouse

Survey Readiness & Compliance

Always-on CoP monitoring, QAPI dashboards, and one-click binder generation — built so audit day feels like any other Tuesday.

CoP MappedQAPISurvey Binder

Care Transitions Center (TCC)

End-to-end hospital and SNF discharge coordination — 48h SOC window tracking, readiness scoring, auth verification, F2F management, DME ordering, and auto-task checklists built for CMS timely-initiation compliance.

48h SOC WindowDischarge ReadinessHH ↔ HospiceAuto-Tasks

HHAeXchange EVV Integration

Native two-way HHAeXchange integration — GPS-verified visit data flows directly into MASE for real-time EVV compliance, caregiver clock-in/out reconciliation, and Medicaid EVV mandate reporting across all 50 states.

GPS EVVHHAeXchangeMedicaid Mandate

HHCAHPS Patient Experience

Internal pulse survey engine aligned to all 5 CMS HHCAHPS domains — Care Communication, Specific Care Issues, Medications, Overall Rating, and Care Transitions — with auto-triggered post-visit surveys, domain scoring, risk flags, and QAPI-ready dashboards.

5 CMS DomainsAuto Post-VisitQAPI Dashboard

Behavioral Health — CCBHC Ready

IOP, PHP, outpatient, residential, detox, and crisis stabilization — with CCBHC cost reporting, SUD treatment plans, and 42 CFR Part 2 protected records.

CCBHC42 CFR Pt 2SUD Plans

Psychiatric & Crisis Care

Structured psychiatric assessments, crisis stabilization plans, medication management, and real-time crisis resource routing integrated with 988 and community services.

Crisis PlansPsych Assess988 Routing

MASE Pulse — HIE / ADT Alerts

Real-time hospital ADT feeds via statewide HIE networks. MASE Pulse fires an alert the moment your patient is admitted, transferred, or discharged — so your care team moves first, not last.

ADT AlertsHIE ConnectedReal-Time

AI Plan of Correction (POC) Tracker

Upload your CMS-2567 survey deficiency PDF. MASE AI reads every tag, extracts corrective actions A/B/C, maps each deficiency to the exact MASE module that fixes it, and builds a live implementation tracker — completion deadlines, owners, evidence notes, and progress bars included.

CMS-2567 AI ParseTag-by-TagMASE Linked

MASE Learning Lab

Role-based in-app training — annotated screen guides, click-through simulations, progress tracking, and certificates. Billing, intake, clinical, scheduling — every role learns MASE inside MASE.

9 Role TracksGuided + SimCert on Completion

Telehealth & Remote Monitoring

Integrated telehealth visits with video, secure messaging, and remote patient monitoring — all documented directly into the clinical note and episode record without leaving MASE.

Video VisitsRPMIn-Chart Docs

Medication Scanner

Barcode and OCR-powered medication verification at the point of care. Clinicians scan medication labels to auto-populate reconciliation fields, check interactions, and confirm five-rights compliance — reducing med errors at the source.

Barcode ScanInteraction Check5-Rights
Hospice Care Management

The full hospice lifecycle. Unified.

From initial election through bereavement — MASE manages every benefit period, IDG care plan, HOPE assessment, HIS submission, and per-diem billing cycle in one place. Built for hospice teams who know the difference between software that tries and software that understands.

Election & benefit period lifecycle management
IDG care plans with role-based assignments
HOPE admission, discharge, and update assessments
HIS submission direct to HQRP portal
Per-diem billing across RHC, CHC, GIP, Respite LOC
CAP utilization monitoring with early warnings
CMS Hospice CoP compliance + survey binder
HOSPICE
Elections
IDG Plans
HOPE/HIS
Per-Diem
CoP
Onboarding
Scheduling
GPS EVV
Facilities
Private Pay
Care Plans
Non-Skilled Care

Private pay. Fully digital.

From caregiver scheduling and GPS EVV to facility management and private-pay invoicing — MASE gives your non-skilled operation a real platform, not a spreadsheet dressed up as software.

Digital intake packets and eSignature collection
GPS-verified EVV with HHAeXchange two-way integration
Medicaid EVV mandate compliance — all 50 states
ALF, group home, and SNF facility management
Private-pay invoice generation and reconciliation
HIPAA-compliant care plans and ISPs
Non-skilled command dashboard with real-time KPIs
Built-In Integrations

HHAeXchange EVV & HHCAHPS — native, not bolted on.

Two of the most common compliance pain points in home-based care — EVV mandate enforcement and patient satisfaction tracking — are built directly into MASE, connected at the data layer, not just linked via a third-party export.

Integration

HHAeXchange EVV

All 50 States

MASE connects directly to HHAeXchange via a certified two-way API. Caregiver GPS clock-ins flow into MASE in real time, visit records reconcile automatically, and Medicaid EVV data is transmitted to the state aggregator — no manual exports, no dual-entry.

GPS Clock-In / Clock-Out

Real-time caregiver location capture

Two-Way HHAeXchange Sync

Visit data flows both directions

Medicaid EVV Transmission

Direct state aggregator reporting

Visit Reconciliation Dashboard

Mismatches flagged automatically

Shift Task Checklists

Attached to every EVV visit

EVV Compliance Reporting

Agency-level audit-ready exports

HHAeXchange-certified integration — no middleware required. Activates from the MASE Integrations Hub.

Patient Experience

HHCAHPS Pulse Surveys

5 CMS Domains

MASE's internal HHCAHPS engine auto-triggers a patient satisfaction pulse survey hours after every completed visit — SMS, email, or IVR. Domain scores across all 5 CMS categories update in real time, with automatic risk flagging and QAPI-ready reporting when scores fall below your agency's threshold.

Domain 1

Care Communication

Nurse and therapist communication quality

Domain 2

Specific Care Issues

Safety, treatment adherence, symptom management

Domain 3

Medications

Medication teaching and management

Domain 4

Overall Rating

Global satisfaction and NPS-equivalent score

Domain 5

Care Transitions

Hospital avoidance and discharge readiness

Auto-send triggers 4 hours post-visit. Low scores generate risk flags and QAPI follow-up tasks automatically — no manual review queue.

MASE Pulse — Real-Time HIE Integration

Know the moment your patient moves.
Before anyone calls you.

MASE Pulse connects to Michigan's statewide Health Information Exchange and ADT feed networks. The second a patient on your census is admitted, transferred, or discharged from any hospital — MASE fires an alert to your care team. No phone trees. No fax machines. Real-time, structured, actionable.

Real-time ADT (Admit, Discharge, Transfer) event streaming
Statewide HIE connection — Michigan-certified
HL7 FHIR / HL7 v2 message parsing and normalization
Automatic patient matching to your active census
Alert routing by care team, discipline, and episode
ADT events linked directly to patient chart and TCC dashboard
48-hour SOC window auto-triggered on discharge ADT event
ACRS — Advanced Care Record Synchronization for multi-org exchange
PULSE

ADT Admission

Patient: J. Martinez

Just now

Transfer Out

Patient: R. Thompson

4 min ago

Discharge

Patient: L. Nguyen

12 min ago

MASE Pulse — active

Drop CMS-2567 PDF here

MASE AI reads every deficiency tag and builds your plan of correction

AI Processing...
G0440

Plan of Care

485 review required

Clinical Documentation

Complete
G0430

Emergency Preparedness

Drill documentation

Emergency Preparedness

In Progress
G0180

Clinical Records

Audit & remediation

QAPI Dashboard

Open
POC Completion67%

2 of 3 tags resolved · 18 days remaining

AI Plan of Correction Tracker

Survey deficiencies met
with an AI implementation plan.

After a CMS survey, the clock starts immediately. Upload your CMS-2567 — MASE AI reads every deficiency tag, extracts corrective actions A, B, and C verbatim, and maps each finding to the exact MASE Neural Hub module that resolves it. No manual entry. No interpretation guesswork.

AI parses full CMS-2567 PDF — tag numbers, CoP references, regulatory citations
Extracts corrective actions A, B, C per tag with completion dates and owners
Maps every deficiency to the MASE module that directly addresses it
Live tracker: Open / In Progress / Complete / Overdue per tag
Evidence note field per tag for documentation of remediation
Progress bar with POC submission deadline countdown
Condition-level deficiency flags with escalation alerts
Audit-ready export for CMS POC submission
CMS-2567 AI Parse
CoP Cross-Referenced
MASE Behavioral Health EMR — Separate Product

The full behavioral health continuum. Unified.

MASE Behavioral Health EMR is a dedicated product — separate from MASE Neural Hub — built for behavioral health providers. From community outreach and crisis stabilization through IOP, PHP, residential, detox, and long-term recovery, it delivers CCBHC-ready workflows, 42 CFR Part 2 protected records, and integrated RCM across every level of behavioral care.

CCBHC cost reporting and quality measure tracking
42 CFR Part 2 protected SUD records — consent-controlled
IOP, PHP, outpatient, residential, and detox workflows
Psychiatric assessment and medication management
Crisis stabilization plans with 988 resource routing
MAT (Medication-Assisted Treatment) documentation
Community outreach portal — free public access
Co-occurring disorder (COD) integrated care plans
Peer support specialist and case management tools
State behavioral health authority reporting
BEHAVIORAL
CCBHC
42 CFR
SUD/MAT
Crisis
IOP/PHP
Psych
mase-emr.com

Crisis Stabilization

24/7 crisis plans, 988 routing, mobile crisis integration

IOP & PHP

Intensive outpatient and partial hospital program workflows

Residential & Detox

Residential, detox, and step-down continuum of care

Community & Outreach

Free public portal — shelters, food banks, naloxone, screening

MASE Community Outreach & Recovery Gateway

Free public access — no account needed · Naloxone locator · Anonymous screening · Shelter & food bank finder · 988 Crisis chat · Oakland County resources

Open Portal
Security & Compliance

Trust is the infrastructure.

MASE was built compliance-first — across HIPAA, CMS CoP, and SOC 2 Type II. Every architecture decision starts with one question: how does this protect our agencies and their patients?

AES-256 / TLS 1.3

HIPAA

PHI encrypted at rest and in transit. BAA available.

Audit Report on Request

SOC 2 Type II

Independently audited for security, availability, and confidentiality.

7-Year Retention

RBAC

Granular role matrix. Full immutable audit log per user.

484 · 418 · State EVV

CMS CoP Mapped

Every workflow mapped to CMS Conditions of Participation — OASIS-E2, HOPE, HQRP, and state EVV mandates built in.

48h Window · F2F · Auth

TCC & SOC Compliance

48-hour SOC window enforcement, real-time discharge readiness scores, and F2F tracking — CMS timely-initiation compliance out of the box.

SLA Guaranteed

99.9% Uptime

Redundant cloud, auto-failover, nightly encrypted backups.

Full Traceability

Audit Trail

Every action timestamped and immutably logged.

All 50 States

HHAeXchange EVV

Certified two-way HHAeXchange integration — GPS clock-ins, visit reconciliation, and Medicaid EVV transmission to state aggregators across all 50 states.

5 CMS Domains

HHCAHPS Pulse Surveys

Internal patient experience engine covering all 5 CMS HHCAHPS domains. Auto-triggered post-visit surveys, domain scoring, risk flags, and QAPI-ready dashboards.

ADT · HL7 FHIR

MASE Pulse HIE / ADT

Real-time ADT event feeds via statewide HIE networks — hospital admissions, transfers, and discharges routed to the right care team within seconds.

CMS-2567 AI

AI POC Tracker

Upload CMS-2567 survey results — AI extracts all deficiency tags, maps to MASE modules, and builds a live plan-of-correction implementation tracker with deadlines and evidence notes.

HIPAA · Vonage · BAA

Communications Hub

HIPAA-compliant click-to-call from any patient chart — welcome calls, follow-ups, EP outreach, video visits, staff dispatch — every interaction logged with outcome, duration, and clinician. Audit-ready instantly.

9 Tracks · Sims · Certs

MASE Learning Lab

Role-based in-app training center — 9 tracks covering every system role with annotated screen guides, click-through simulations, progress tracking, and printable completion certificates.

From the field

Agencies that moved first.

OASIS-E2 QA deficiencies dropped 40% in our first quarter. The AI risk alerts alone have prevented multiple hospitalizations.

M

Maria Gonzalez, RN

Director of Clinical Services

Compassionate Home Health Services

Billing denial rate went from 18% to under 4%. The RCM module paid for the entire platform in two months.

J

James Park

Agency Owner & CEO

Sunrise Home Care LLC

When the state surveyor walked in, our binder was ready in one click. Zero deficiencies on our last survey.

S

Sandra Lee, LCSW

Director of Operations

Valley Care Home Health

The 42 CFR Part 2 protections gave our SUD clients the confidence to engage. CCBHC cost reporting that used to take us two weeks now takes two hours.

D

Dr. Aisha Patel, LMHC

Clinical Director

Meridian Behavioral Health Services

We moved our IOP, PHP, and crisis stabilization units onto MASE in one deployment. Having behavioral health and home health in the same platform ended our data silo nightmare.

M

Marcus Webb

VP of Operations

Harbor IOP & Crisis Stabilization

After our survey, I uploaded the CMS-2567 PDF to MASE and had a complete POC tracker — every tag mapped to the right module, deadlines assigned, owners set — in under five minutes. A process that used to take my team two days.

D

Denise Carter, RN

Director of Quality & Compliance

Great Lakes Home Health Partners

MASE Pulse changed how we respond to discharges. We now get an ADT alert before the hospital social worker even makes the call. Our 48-hour SOC compliance went from 71% to 98% in the first month.

K

Kevin Osei

Agency Administrator

Northshore Skilled Home Health

The Communications Hub is the feature I never knew I needed. Welcome call windows, EP outreach, video visits with patients, calling my field staff — all from the same screen, all logged automatically. A surveyor asked for our communication records last month. I had everything in 30 seconds.

T

Tonya Briggs, RN

Director of Patient Services

Lakeview Home Health & Hospice

Onboarding a new biller used to take three weeks of Loom videos and shadowing. With the Learning Lab, she completed the Billing track in two days, passed the simulation, earned her certificate, and submitted her first claim solo. The interactive sim where you click through the RAP workflow is genuinely impressive — it feels like the real system.

R

Raymond Torres

Billing & Operations Manager

Premier Home Health Group

Pricing

Transparent. Scalable. No surprises.

MASE is priced per active patient, with modular add-ons for every care line. You only pay for what your agency uses. Every plan includes HIPAA compliance, SOC 2 audit coverage, and full clinical support.

MASE Learning Lab

New Add-OnFixed Price

Role-based in-app training — annotated guides, simulations & completion certificates

9 Role TracksGuide + Simulation modeCompletion certificatesFloating contextual helpUnlimited staff seats
$49/mo

flat · unlimited seats

Premium Add-ons — Custom Pricing

Popular
MASE Clinical AI
New
MASE Pulse HIE
New
AI POC Tracker
New
Parachute Health DME
New
Verse Medical
Popular
Marketing
HR
Popular
Compliance
New
Survey
Popular
Analytics
Popular
Clinical QA
New
Telehealth
New
Med Scanner
Popular
Learning Lab

All add-ons include custom implementation, training, and dedicated support.

Your agency deserves a platform
that thinks like a clinician.

See MASE Neural Hub live — skilled home health, hospice, non-skilled, and behavioral health in one platform. MASE Pulse HIE, AI POC Tracking, EP Command Center, Communications Hub with click-to-call from every chart. No pitch deck. One real conversation with your workflows, your care lines, your data.

No credit card. No commitment. HIPAA-safe.

CoP 484.102 — Emergency Preparedness Command Center

The only home health platform with a
real-time EP activation command center.

Every other platform stores your EP plan as a PDF. MASE Neural Hub makes it operational. Live NWS weather alerts auto-flag EP triggers, one click activates your plan, and the patient communication hub opens immediately — tracking every outreach call in real time.

Live NWS Weather Alert Feed

MASE pulls real-time National Weather Service alerts for your state every 5 minutes — automatically flagging events that meet CMS EP trigger thresholds (Extreme, Severe). Tornadoes, blizzards, floods, wildfires: every hazard is scored, labeled, and surfaced to your team the moment it publishes.

One-Click EP Plan Activation

When an NWS alert crosses your EP threshold, MASE surfaces an “Activate EP Plan” button directly on the alert. Click once — the activation is logged with trigger type, weather event, CMS regulatory citation (§484.102(d)(2)(i)(B)), biennial exercise year claimed, and linked all-hazards risk assessment. Everything CMS asks for at survey, auto-populated.

Patient Communication Hub

The moment EP is activated, MASE opens a prioritized patient outreach list — high, medium, and standard risk patients sorted automatically. Clinicians update call status in real time: Pending, Called, Reached, Voicemail, No Answer. Every interaction is timestamped and surveyable.

CMS EP Plan Builder & Section Tracker

Build and maintain your CoP 484.102 EP plan inside MASE with a structured 8-section checklist: risk assessment, communication plan, policies & procedures, training & testing, patient evacuation, staff roles, resources inventory, and local emergency management collaboration. Progress tracked, versioned, and timestamped for every survey cycle.

Biennial Exercise Scheduler & Real-Event Exemption Tracking

Schedule and document tabletop and functional exercises, track the two-exercise-per-year CMS requirement, and claim real-event activations as biennial exercise credit — with exercise year, hazard link, and trigger narrative auto-recorded on every activation for surveyable proof.

EP Plan Active

Triggered by weather  ·  Severe Thunderstorm Warning  ·  Activated 8 min ago

LIVE

3

EP Alerts

24

Outreach List

17

Reached

Severe Thunderstorm Warning

Wayne County, MI · Exp 11:00 PM

SevereEP Trigger

High Wind Advisory

Oakland County, MI · Exp 6:00 AM

Moderate

Flash Flood Watch

Macomb County, MI · Exp 3:00 AM

SevereEP Trigger

Patient Communication Hub

7 pending · 17 reached

high

Martinez, J.

(313) 555-0142

reached
high

Thompson, R.

(248) 555-0187

voicemail
medium

Nguyen, L.

(734) 555-0263

pending
standard

Williams, D.

(586) 555-0091

reached

CoP 484.102 — CMS Compliant

8/8 sections complete · v2 · Reviewed Apr 2026 · Next review Oct 2026

Auto-EP Threshold Detection

NWS Extreme and Severe alerts are automatically flagged as EP triggers. Your team sees exactly which weather events require plan activation — no manual review required.

Surveyable Communication Records

Every patient call — status, timestamp, outcome — is logged and retained. At survey, MASE produces a complete outreach record for each EP activation with zero reconstruction effort.

§484.102 Exercise Credit Auto-Claim

Real weather activations can satisfy your biennial exercise requirement. MASE records the exercise year claimed, trigger narrative, and risk assessment hazard link — everything CMS needs for the exemption.

HIPAA-Compliant Communications Hub

Every call — patient, staff, EP outreach —
lives inside the chart. Automatically.

MASE's Communications Hub is not a phone system bolted onto your EHR. It's call compliance, patient outreach, staff dispatch, telehealth video, and EP emergency outreach — all launched directly from the patient episode, logged in real time, and audit-ready the moment a surveyor asks.

Welcome Call Compliance — CMS 24-Hour Window

Every new admission triggers a welcome call task automatically. MASE tracks the 24-hour CMS window in real time — showing time remaining, overdue alerts, and last call attempt outcome per patient. One click calls the patient and logs it. No spreadsheets. No sticky notes. No missed windows.

Click-to-Call from the Patient Chart

From any patient episode tab — Welcome Call, Discharge Follow-up, Clinical Update, Care Coordination, Scheduling — click the phone icon and the call dialog opens pre-populated with purpose and episode ID. The call is placed via Vonage, recorded, and the outcome (Answered, Voicemail, No Answer, Busy) is written back to the patient's call history instantly.

Face-to-Face Video Visits via Vonage

Launch a HIPAA-compliant video visit directly from the patient record with one click. Publisher and subscriber streams load inside MASE — no third-party app required. Every video session is logged as a call record in the patient episode with timestamp and duration.

Staff Dispatch — Click-to-Call Any Clinician

The staff panel shows every active clinician — RN, PT, OT, MSW, HHA — with role, discipline, and phone number. Hover to reveal call and video buttons. Reach any staff member in one click. All staff calls are logged to the organizational call record, not just the patient chart.

EP Activation Outreach — Embedded in the Hub

When an EP plan is activated, the Communications Hub surfaces a dedicated EP Outreach tab with every patient on census sorted by priority (High / Medium / Standard). Call status updates — Pending, Called, Reached, Voicemail, No Answer — are tracked in real time and feed directly back to the EP Command Center's surveyable activation record.

Full Audit-Ready Call Log — Per Episode & Org-Wide

Every call — purpose, outcome, duration, clinician who placed it, notes — is stored in the patient episode. The org-wide Call Log tab shows all calls across all patients with export. At survey, pull a complete communication record for any patient in seconds.

EP Plan Active — Severe Thunderstorm Warning

7 patients pending outreach · 17 reached

View Outreach

2 welcome calls overdue — CMS 24-hour window exceeded

2

Overdue

4

Pending

11

Completed

38

All Calls

Welcome Calls6
Call Log38
EP Outreach

Martinez, Jose

ADTOverdue

(313) 555-0142

31h past window

Thompson, Ruth

Overdue

(248) 555-0187

27h past window

Nguyen, Linda

ADTPending

(734) 555-0263

8h remaining

Williams, David

Pending

(586) 555-0091

14h remaining

Chen, Mary

Done

(313) 555-0374

Staff Dispatch

4 on duty

PN

Priya Nair

RN · Skilled Nursing

CV

Carlos Vega

PT · Physical Therapy

AM

Angela Moore

MSW · Medical Social Work

JO

James Okafor

HHA · Home Health Aide

HIPAA-Compliant · Audit-Ready · BAA Included

Every call logged with purpose, outcome, duration, and clinician. Exportable for state survey at any time.

24-Hour Welcome Call Window

CMS window tracked per patient with countdown, overdue flags, and last attempt outcome — automatically, from admission.

ADT-Triggered Call Tasks

When MASE Pulse fires a discharge ADT event, a welcome call task is created for that patient immediately — tagged ADT, 24-hour clock started.

EP Outreach Tab — Live Activation

EP activation opens an outreach tab with every census patient prioritized. Call status feeds back to the EP Command Center record in real time.

Per-Episode Call History

Every call — welcome, follow-up, clinical update, EP — is stored against the patient episode. One click produces a complete communication audit trail.

MASE Learning Lab — In-App Role Training

Train your entire team inside the system.
No Loom videos. No PDFs. Just do it.

Every other platform hands you a 200-page manual and a YouTube link. MASE Learning Lab puts annotated screen guides and click-through simulations right inside the app — so your biller learns billing inside MASE, your intake coordinator learns intake inside MASE, and every role earns a completion certificate they can actually prove.

9 Role-Based Training Tracks

Every role in your agency has its own dedicated track: Biller, Intake Coordinator, Clinical Staff (RN/PT/OT), Administrator, Scheduler, Communications, Compliance Officer, Non-Skilled/HHA, and EP Command Center. Lessons are sequenced logically — foundational first, advanced last.

Guide Mode + Try It Simulation — Both in Every Lesson

Every lesson ships in two modes. Read Guide shows the exact MASE screen with an animated callout arrow highlighting the correct element and a step card explaining what it does and why. Try Itlets the user click through an interactive simulation — wrong clicks surface a contextual hint, correct clicks advance the step. It's muscle memory, not passive reading.

Progress Dashboard + Printable Completion Certificates

The Learning Lab homepage shows overall completion %, lessons completed, and per-track progress rings. Complete every lesson in a track — earn a printable certificate with your name, role track, and date. Administrators can see staff progress across the entire agency.

Contextual Help on Every Page

A floating ?button lives on every page inside MASE. It auto-detects which module you're on and surfaces the 1–3 most relevant lessons instantly — so a biller stuck on claims can get a targeted guide without navigating to the Learning Lab.

Cuts Onboarding Time — Measurably

A new biller completes the Billing track in a day or two, runs the RAP simulation, earns the certificate, and submits their first real claim solo. No more three-week Loom marathons. No more hovering. Training that scales with your agency, not against it.

MASE Learning Lab

Your training progress across all tracks

42%

Overall

9

Tracks

11

Completed

1

Certificate

100%

Billing & Claims

Cert

5/5 lessons complete

75%

Intake & Admissions

3/4 lessons complete

40%

Clinical Documentation

2/5 lessons complete

33%

EP Command Center

1/3 lessons complete

0%

Communications Hub

0/3 lessons complete

Billing Dashboard Overview

Billing & Claims · Step 2 of 5

GuideTry It
Dash
Billing
Patients
Reports

Billing Dashboard

12

Pending Claims

48

Approved

3

Denied

Step 2 — Navigate to the Billing module

Click Billing in the left sidebar. This is your central command for all claim activity — pending, approved, denied, and ERA remittance.

9 Role Tracks, 23+ Lessons

Biller, Intake, Clinical, Admin, Scheduler, Comms, Compliance, Non-Skilled, EP. Every role in your agency covered — foundational through advanced.

Read Guide + Try It Simulation

Two modes per lesson. Read the annotated screen, then prove it in the interactive sim. Muscle memory, not passive watching.

Completion Certificates

Finish a track, earn a printable certificate. Finish them all, your agency runs itself. Zero Loom links required.

Contextual Help Everywhere

Floating ? on every page surfaces the 1-3 most relevant lessons for whatever module you are on. Help that finds you, not the other way around.

M.A.S.E Growth Bridge

Because care should not stop over the cost of infrastructure.

M.A.S.E Growth Bridge helps eligible providers maintain access to the EMR infrastructure they need to operate. It is a continuity-of-care support model — designed to keep providers operational and supported when access to EMR infrastructure is at risk.

Growth Bridge covers the EMR subscription cost for eligible providers — whether they are using M.A.S.E Behavioral Health or M.A.S.E Neural Health. Care should not be interrupted because of a subscription cost.

Growth Bridge Covers

EMR subscription costs
Behavioral Health EMR access
Neural Health EMR access
Continuity of operations

Growth Bridge Does Not Cover

Equipment or tool financing
General business loans
Cash funding or advances
Supplies or purchases

Growth Bridge Eligible Provider Types

IOP, PHP, outpatient, residential, detox, crisis stabilization
Skilled and non-skilled home health service providers
Hospice care organizations needing EMR continuity
Personal care, companion care, and support services
The Growth Bridge Mission

Access to EMR infrastructure should not determine whether a provider can continue delivering care. Growth Bridge exists to remove that barrier for eligible providers who need support.

MASE Neural Hub is a proud part of the M.A.S.E Growth Bridge strategy — making intelligent healthcare infrastructure available for all.

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MASECLEARINGHOUSE

End-to-end claims intelligence, real-time eligibility, and ERA processing — wired directly into the Hub.

The MASE Ecosystem

One neural hub. Six connected platforms.

MASE Neural Hub sits at the center of a broader ecosystem — each platform extending care, compliance, and community access across every dimension of healthcare.

Growth BridgeRevenue & growth analytics
Homecare ComplianceCoP & regulatory monitoring
Behavioral HealthMASE Behavioral Health EMR
Advisory IntelligenceAI-driven strategic insights
Clearing HouseClaims & EDI 837/835
MASE AccessCommunity & identity access portal
Neural Hub
MASE Growth Bridge

MASE Growth Bridge

Subsidized EMR access for eligible providers — care should never stop due to cost.

MASE Homecare Compliance

Continuous CoP monitoring, QAPI dashboards, and instant survey binder generation.

MASE Behavioral Health

Psychiatric care, substance recovery, and community outreach — fully EMR-integrated.

MASE Advisory Intelligence

AI-driven strategy, benchmarking, and operational insights for agency leadership.

MASE Clearing House

End-to-end EDI 837/835 claim intelligence, real-time eligibility and ERA processing.

MASE Access

SSO, RBAC, and community identity management — open to all.

MASE Community AccessFree & Open to All

Narcan locator · Shelter & food finder · Crisis services · Mental health screening · 988 Lifeline · 42 CFR Part 2 protected

"Access to healthcare infrastructure should not determine whether a provider can continue delivering care — or whether a patient can access the resources they need."
— The MASE Growth Bridge Mission