MASE Neural Hub unifies skilled home health, hospice, and non-skilled care into one intelligent platform — with MASE Pulse HIE alerts, AI Plan of Correction tracking, real-time compliance, and revenue cycle built for the agencies that refuse to settle.
One platform. Four care lines. MASE Pulse HIE. AI POC Tracker.
Skilled Home Health
OASIS-E2, QA, RCM, scheduling, predictive AI — built for how clinicians work.
Hospice Care
Election lifecycle, IDG plans, HOPE/HIS, per-diem billing, CAP monitoring — end to end.
Non-Skilled Care
Caregiver scheduling, GPS EVV, private-pay billing, facility management — digitized.
Behavioral Health
CCBHC, IOP/PHP, SUD, psychiatric care, crisis stabilization — 42 CFR Part 2 protected.
Most platforms digitize paperwork. MASE orchestrates care — connecting skilled home health, hospice, and non-skilled into a single unbroken intelligence platform.
One platform. Four care lines. Zero fragmentation.
AI embedded in clinical workflows — not bolted on after.
Built against CMS CoP, OASIS-E2, and HOPE from day one.
Agencies report 40%+ drop in QA deficiencies in Q1.
Role-based access for every clinical and operational role.
99.9% uptime SLA. Your clinicians never wait for software.
TCC tracks every hospital and SNF discharge — 48h SOC window compliance, auto-checklist, real-time readiness scoring.
MASE Pulse fires ADT alerts the moment a patient is admitted or discharged — hours before a phone call.
Upload your CMS-2567 PDF — AI extracts every deficiency tag and builds a live POC implementation tracker.
Medication Scanner verifies five-rights compliance at the bedside via barcode and OCR.
EP Command Center: live NWS alerts, one-click activation, patient communication hub, and §484.102 exercise credit — nobody else does this.
Communications Hub: click-to-call from any patient chart, 24-hour welcome call tracking, video visits, staff dispatch, EP outreach — every interaction logged and survey-ready.
Learning Lab: every role trains inside the system — annotated screen guides, interactive simulations, progress tracking, and a completion certificate. No Loom videos. No PDFs.
Each capability is purpose-built against CMS guidelines — not adapted from a general-purpose tool.
Predictive risk scoring, care gap detection, and real-time clinical recommendations — embedded at every workflow touchpoint.
Structured assessment workflows built against CMS guidelines — from intake through certification, with automated QA at every step.
Election management, IDG care plans, HOPE assessments, HIS submission, per-diem billing, and HQRP compliance — unified.
Authorization tracking, claim submission, 835 ERA remittance, denial management, and payer-specific rules — across all care lines.
Always-on CoP monitoring, QAPI dashboards, and one-click binder generation — built so audit day feels like any other Tuesday.
End-to-end hospital and SNF discharge coordination — 48h SOC window tracking, readiness scoring, auth verification, F2F management, DME ordering, and auto-task checklists built for CMS timely-initiation compliance.
Native two-way HHAeXchange integration — GPS-verified visit data flows directly into MASE for real-time EVV compliance, caregiver clock-in/out reconciliation, and Medicaid EVV mandate reporting across all 50 states.
Internal pulse survey engine aligned to all 5 CMS HHCAHPS domains — Care Communication, Specific Care Issues, Medications, Overall Rating, and Care Transitions — with auto-triggered post-visit surveys, domain scoring, risk flags, and QAPI-ready dashboards.
IOP, PHP, outpatient, residential, detox, and crisis stabilization — with CCBHC cost reporting, SUD treatment plans, and 42 CFR Part 2 protected records.
Structured psychiatric assessments, crisis stabilization plans, medication management, and real-time crisis resource routing integrated with 988 and community services.
Real-time hospital ADT feeds via statewide HIE networks. MASE Pulse fires an alert the moment your patient is admitted, transferred, or discharged — so your care team moves first, not last.
Upload your CMS-2567 survey deficiency PDF. MASE AI reads every tag, extracts corrective actions A/B/C, maps each deficiency to the exact MASE module that fixes it, and builds a live implementation tracker — completion deadlines, owners, evidence notes, and progress bars included.
Role-based in-app training — annotated screen guides, click-through simulations, progress tracking, and certificates. Billing, intake, clinical, scheduling — every role learns MASE inside MASE.
Integrated telehealth visits with video, secure messaging, and remote patient monitoring — all documented directly into the clinical note and episode record without leaving MASE.
Barcode and OCR-powered medication verification at the point of care. Clinicians scan medication labels to auto-populate reconciliation fields, check interactions, and confirm five-rights compliance — reducing med errors at the source.
From initial election through bereavement — MASE manages every benefit period, IDG care plan, HOPE assessment, HIS submission, and per-diem billing cycle in one place. Built for hospice teams who know the difference between software that tries and software that understands.
From caregiver scheduling and GPS EVV to facility management and private-pay invoicing — MASE gives your non-skilled operation a real platform, not a spreadsheet dressed up as software.
Two of the most common compliance pain points in home-based care — EVV mandate enforcement and patient satisfaction tracking — are built directly into MASE, connected at the data layer, not just linked via a third-party export.
Integration
MASE connects directly to HHAeXchange via a certified two-way API. Caregiver GPS clock-ins flow into MASE in real time, visit records reconcile automatically, and Medicaid EVV data is transmitted to the state aggregator — no manual exports, no dual-entry.
GPS Clock-In / Clock-Out
Real-time caregiver location capture
Two-Way HHAeXchange Sync
Visit data flows both directions
Medicaid EVV Transmission
Direct state aggregator reporting
Visit Reconciliation Dashboard
Mismatches flagged automatically
Shift Task Checklists
Attached to every EVV visit
EVV Compliance Reporting
Agency-level audit-ready exports
HHAeXchange-certified integration — no middleware required. Activates from the MASE Integrations Hub.
Patient Experience
MASE's internal HHCAHPS engine auto-triggers a patient satisfaction pulse survey hours after every completed visit — SMS, email, or IVR. Domain scores across all 5 CMS categories update in real time, with automatic risk flagging and QAPI-ready reporting when scores fall below your agency's threshold.
Care Communication
Nurse and therapist communication quality
Specific Care Issues
Safety, treatment adherence, symptom management
Medications
Medication teaching and management
Overall Rating
Global satisfaction and NPS-equivalent score
Care Transitions
Hospital avoidance and discharge readiness
Auto-send triggers 4 hours post-visit. Low scores generate risk flags and QAPI follow-up tasks automatically — no manual review queue.
MASE Pulse connects to Michigan's statewide Health Information Exchange and ADT feed networks. The second a patient on your census is admitted, transferred, or discharged from any hospital — MASE fires an alert to your care team. No phone trees. No fax machines. Real-time, structured, actionable.
ADT Admission
Patient: J. Martinez
Transfer Out
Patient: R. Thompson
Discharge
Patient: L. Nguyen
MASE Pulse — active
Drop CMS-2567 PDF here
MASE AI reads every deficiency tag and builds your plan of correction
Plan of Care
485 review required
→ Clinical Documentation
Emergency Preparedness
Drill documentation
→ Emergency Preparedness
Clinical Records
Audit & remediation
→ QAPI Dashboard
2 of 3 tags resolved · 18 days remaining
After a CMS survey, the clock starts immediately. Upload your CMS-2567 — MASE AI reads every deficiency tag, extracts corrective actions A, B, and C verbatim, and maps each finding to the exact MASE Neural Hub module that resolves it. No manual entry. No interpretation guesswork.
MASE Behavioral Health EMR is a dedicated product — separate from MASE Neural Hub — built for behavioral health providers. From community outreach and crisis stabilization through IOP, PHP, residential, detox, and long-term recovery, it delivers CCBHC-ready workflows, 42 CFR Part 2 protected records, and integrated RCM across every level of behavioral care.
Crisis Stabilization
24/7 crisis plans, 988 routing, mobile crisis integration
IOP & PHP
Intensive outpatient and partial hospital program workflows
Residential & Detox
Residential, detox, and step-down continuum of care
Community & Outreach
Free public portal — shelters, food banks, naloxone, screening
MASE Community Outreach & Recovery Gateway
Free public access — no account needed · Naloxone locator · Anonymous screening · Shelter & food bank finder · 988 Crisis chat · Oakland County resources
MASE was built compliance-first — across HIPAA, CMS CoP, and SOC 2 Type II. Every architecture decision starts with one question: how does this protect our agencies and their patients?
PHI encrypted at rest and in transit. BAA available.
Independently audited for security, availability, and confidentiality.
Granular role matrix. Full immutable audit log per user.
Every workflow mapped to CMS Conditions of Participation — OASIS-E2, HOPE, HQRP, and state EVV mandates built in.
48-hour SOC window enforcement, real-time discharge readiness scores, and F2F tracking — CMS timely-initiation compliance out of the box.
Redundant cloud, auto-failover, nightly encrypted backups.
Every action timestamped and immutably logged.
Certified two-way HHAeXchange integration — GPS clock-ins, visit reconciliation, and Medicaid EVV transmission to state aggregators across all 50 states.
Internal patient experience engine covering all 5 CMS HHCAHPS domains. Auto-triggered post-visit surveys, domain scoring, risk flags, and QAPI-ready dashboards.
Real-time ADT event feeds via statewide HIE networks — hospital admissions, transfers, and discharges routed to the right care team within seconds.
Upload CMS-2567 survey results — AI extracts all deficiency tags, maps to MASE modules, and builds a live plan-of-correction implementation tracker with deadlines and evidence notes.
HIPAA-compliant click-to-call from any patient chart — welcome calls, follow-ups, EP outreach, video visits, staff dispatch — every interaction logged with outcome, duration, and clinician. Audit-ready instantly.
Role-based in-app training center — 9 tracks covering every system role with annotated screen guides, click-through simulations, progress tracking, and printable completion certificates.
“OASIS-E2 QA deficiencies dropped 40% in our first quarter. The AI risk alerts alone have prevented multiple hospitalizations.”
Maria Gonzalez, RN
Director of Clinical Services
Compassionate Home Health Services
“Billing denial rate went from 18% to under 4%. The RCM module paid for the entire platform in two months.”
James Park
Agency Owner & CEO
Sunrise Home Care LLC
“When the state surveyor walked in, our binder was ready in one click. Zero deficiencies on our last survey.”
Sandra Lee, LCSW
Director of Operations
Valley Care Home Health
“The 42 CFR Part 2 protections gave our SUD clients the confidence to engage. CCBHC cost reporting that used to take us two weeks now takes two hours.”
Dr. Aisha Patel, LMHC
Clinical Director
Meridian Behavioral Health Services
“We moved our IOP, PHP, and crisis stabilization units onto MASE in one deployment. Having behavioral health and home health in the same platform ended our data silo nightmare.”
Marcus Webb
VP of Operations
Harbor IOP & Crisis Stabilization
“After our survey, I uploaded the CMS-2567 PDF to MASE and had a complete POC tracker — every tag mapped to the right module, deadlines assigned, owners set — in under five minutes. A process that used to take my team two days.”
Denise Carter, RN
Director of Quality & Compliance
Great Lakes Home Health Partners
“MASE Pulse changed how we respond to discharges. We now get an ADT alert before the hospital social worker even makes the call. Our 48-hour SOC compliance went from 71% to 98% in the first month.”
Kevin Osei
Agency Administrator
Northshore Skilled Home Health
“The Communications Hub is the feature I never knew I needed. Welcome call windows, EP outreach, video visits with patients, calling my field staff — all from the same screen, all logged automatically. A surveyor asked for our communication records last month. I had everything in 30 seconds.”
Tonya Briggs, RN
Director of Patient Services
Lakeview Home Health & Hospice
“Onboarding a new biller used to take three weeks of Loom videos and shadowing. With the Learning Lab, she completed the Billing track in two days, passed the simulation, earned her certificate, and submitted her first claim solo. The interactive sim where you click through the RAP workflow is genuinely impressive — it feels like the real system.”
Raymond Torres
Billing & Operations Manager
Premier Home Health Group
MASE is priced per active patient, with modular add-ons for every care line. You only pay for what your agency uses. Every plan includes HIPAA compliance, SOC 2 audit coverage, and full clinical support.
All add-ons include custom implementation, training, and dedicated support.
See MASE Neural Hub live — skilled home health, hospice, non-skilled, and behavioral health in one platform. MASE Pulse HIE, AI POC Tracking, EP Command Center, Communications Hub with click-to-call from every chart. No pitch deck. One real conversation with your workflows, your care lines, your data.
No credit card. No commitment. HIPAA-safe.
Every other platform stores your EP plan as a PDF. MASE Neural Hub makes it operational. Live NWS weather alerts auto-flag EP triggers, one click activates your plan, and the patient communication hub opens immediately — tracking every outreach call in real time.
Live NWS Weather Alert Feed
MASE pulls real-time National Weather Service alerts for your state every 5 minutes — automatically flagging events that meet CMS EP trigger thresholds (Extreme, Severe). Tornadoes, blizzards, floods, wildfires: every hazard is scored, labeled, and surfaced to your team the moment it publishes.
One-Click EP Plan Activation
When an NWS alert crosses your EP threshold, MASE surfaces an “Activate EP Plan” button directly on the alert. Click once — the activation is logged with trigger type, weather event, CMS regulatory citation (§484.102(d)(2)(i)(B)), biennial exercise year claimed, and linked all-hazards risk assessment. Everything CMS asks for at survey, auto-populated.
Patient Communication Hub
The moment EP is activated, MASE opens a prioritized patient outreach list — high, medium, and standard risk patients sorted automatically. Clinicians update call status in real time: Pending, Called, Reached, Voicemail, No Answer. Every interaction is timestamped and surveyable.
CMS EP Plan Builder & Section Tracker
Build and maintain your CoP 484.102 EP plan inside MASE with a structured 8-section checklist: risk assessment, communication plan, policies & procedures, training & testing, patient evacuation, staff roles, resources inventory, and local emergency management collaboration. Progress tracked, versioned, and timestamped for every survey cycle.
Biennial Exercise Scheduler & Real-Event Exemption Tracking
Schedule and document tabletop and functional exercises, track the two-exercise-per-year CMS requirement, and claim real-event activations as biennial exercise credit — with exercise year, hazard link, and trigger narrative auto-recorded on every activation for surveyable proof.
EP Plan Active
Triggered by weather · Severe Thunderstorm Warning · Activated 8 min ago
3
EP Alerts
24
Outreach List
17
Reached
Severe Thunderstorm Warning
Wayne County, MI · Exp 11:00 PM
High Wind Advisory
Oakland County, MI · Exp 6:00 AM
Flash Flood Watch
Macomb County, MI · Exp 3:00 AM
Patient Communication Hub
7 pending · 17 reached
Martinez, J.
(313) 555-0142
Thompson, R.
(248) 555-0187
Nguyen, L.
(734) 555-0263
Williams, D.
(586) 555-0091
CoP 484.102 — CMS Compliant
8/8 sections complete · v2 · Reviewed Apr 2026 · Next review Oct 2026
Auto-EP Threshold Detection
NWS Extreme and Severe alerts are automatically flagged as EP triggers. Your team sees exactly which weather events require plan activation — no manual review required.
Surveyable Communication Records
Every patient call — status, timestamp, outcome — is logged and retained. At survey, MASE produces a complete outreach record for each EP activation with zero reconstruction effort.
§484.102 Exercise Credit Auto-Claim
Real weather activations can satisfy your biennial exercise requirement. MASE records the exercise year claimed, trigger narrative, and risk assessment hazard link — everything CMS needs for the exemption.
MASE's Communications Hub is not a phone system bolted onto your EHR. It's call compliance, patient outreach, staff dispatch, telehealth video, and EP emergency outreach — all launched directly from the patient episode, logged in real time, and audit-ready the moment a surveyor asks.
Welcome Call Compliance — CMS 24-Hour Window
Every new admission triggers a welcome call task automatically. MASE tracks the 24-hour CMS window in real time — showing time remaining, overdue alerts, and last call attempt outcome per patient. One click calls the patient and logs it. No spreadsheets. No sticky notes. No missed windows.
Click-to-Call from the Patient Chart
From any patient episode tab — Welcome Call, Discharge Follow-up, Clinical Update, Care Coordination, Scheduling — click the phone icon and the call dialog opens pre-populated with purpose and episode ID. The call is placed via Vonage, recorded, and the outcome (Answered, Voicemail, No Answer, Busy) is written back to the patient's call history instantly.
Face-to-Face Video Visits via Vonage
Launch a HIPAA-compliant video visit directly from the patient record with one click. Publisher and subscriber streams load inside MASE — no third-party app required. Every video session is logged as a call record in the patient episode with timestamp and duration.
Staff Dispatch — Click-to-Call Any Clinician
The staff panel shows every active clinician — RN, PT, OT, MSW, HHA — with role, discipline, and phone number. Hover to reveal call and video buttons. Reach any staff member in one click. All staff calls are logged to the organizational call record, not just the patient chart.
EP Activation Outreach — Embedded in the Hub
When an EP plan is activated, the Communications Hub surfaces a dedicated EP Outreach tab with every patient on census sorted by priority (High / Medium / Standard). Call status updates — Pending, Called, Reached, Voicemail, No Answer — are tracked in real time and feed directly back to the EP Command Center's surveyable activation record.
Full Audit-Ready Call Log — Per Episode & Org-Wide
Every call — purpose, outcome, duration, clinician who placed it, notes — is stored in the patient episode. The org-wide Call Log tab shows all calls across all patients with export. At survey, pull a complete communication record for any patient in seconds.
EP Plan Active — Severe Thunderstorm Warning
7 patients pending outreach · 17 reached
2 welcome calls overdue — CMS 24-hour window exceeded
2
Overdue
4
Pending
11
Completed
38
All Calls
Martinez, Jose
ADTOverdue(313) 555-0142
31h past window
Thompson, Ruth
Overdue(248) 555-0187
27h past window
Nguyen, Linda
ADTPending(734) 555-0263
8h remaining
Williams, David
Pending(586) 555-0091
14h remaining
Chen, Mary
Done(313) 555-0374
Staff Dispatch
4 on duty
Priya Nair
RN · Skilled Nursing
Carlos Vega
PT · Physical Therapy
Angela Moore
MSW · Medical Social Work
James Okafor
HHA · Home Health Aide
HIPAA-Compliant · Audit-Ready · BAA Included
Every call logged with purpose, outcome, duration, and clinician. Exportable for state survey at any time.
24-Hour Welcome Call Window
CMS window tracked per patient with countdown, overdue flags, and last attempt outcome — automatically, from admission.
ADT-Triggered Call Tasks
When MASE Pulse fires a discharge ADT event, a welcome call task is created for that patient immediately — tagged ADT, 24-hour clock started.
EP Outreach Tab — Live Activation
EP activation opens an outreach tab with every census patient prioritized. Call status feeds back to the EP Command Center record in real time.
Per-Episode Call History
Every call — welcome, follow-up, clinical update, EP — is stored against the patient episode. One click produces a complete communication audit trail.
Every other platform hands you a 200-page manual and a YouTube link. MASE Learning Lab puts annotated screen guides and click-through simulations right inside the app — so your biller learns billing inside MASE, your intake coordinator learns intake inside MASE, and every role earns a completion certificate they can actually prove.
9 Role-Based Training Tracks
Every role in your agency has its own dedicated track: Biller, Intake Coordinator, Clinical Staff (RN/PT/OT), Administrator, Scheduler, Communications, Compliance Officer, Non-Skilled/HHA, and EP Command Center. Lessons are sequenced logically — foundational first, advanced last.
Guide Mode + Try It Simulation — Both in Every Lesson
Every lesson ships in two modes. Read Guide shows the exact MASE screen with an animated callout arrow highlighting the correct element and a step card explaining what it does and why. Try Itlets the user click through an interactive simulation — wrong clicks surface a contextual hint, correct clicks advance the step. It's muscle memory, not passive reading.
Progress Dashboard + Printable Completion Certificates
The Learning Lab homepage shows overall completion %, lessons completed, and per-track progress rings. Complete every lesson in a track — earn a printable certificate with your name, role track, and date. Administrators can see staff progress across the entire agency.
Contextual Help on Every Page
A floating ?button lives on every page inside MASE. It auto-detects which module you're on and surfaces the 1–3 most relevant lessons instantly — so a biller stuck on claims can get a targeted guide without navigating to the Learning Lab.
Cuts Onboarding Time — Measurably
A new biller completes the Billing track in a day or two, runs the RAP simulation, earns the certificate, and submits their first real claim solo. No more three-week Loom marathons. No more hovering. Training that scales with your agency, not against it.
MASE Learning Lab
Your training progress across all tracks
42%
Overall
9
Tracks
11
Completed
1
Certificate
100%
Billing & Claims
Cert5/5 lessons complete
75%
Intake & Admissions
3/4 lessons complete
40%
Clinical Documentation
2/5 lessons complete
33%
EP Command Center
1/3 lessons complete
0%
Communications Hub
0/3 lessons complete
Billing Dashboard Overview
Billing & Claims · Step 2 of 5
Billing Dashboard
12
Pending Claims
48
Approved
3
Denied
Step 2 — Navigate to the Billing module
Click Billing in the left sidebar. This is your central command for all claim activity — pending, approved, denied, and ERA remittance.
9 Role Tracks, 23+ Lessons
Biller, Intake, Clinical, Admin, Scheduler, Comms, Compliance, Non-Skilled, EP. Every role in your agency covered — foundational through advanced.
Read Guide + Try It Simulation
Two modes per lesson. Read the annotated screen, then prove it in the interactive sim. Muscle memory, not passive watching.
Completion Certificates
Finish a track, earn a printable certificate. Finish them all, your agency runs itself. Zero Loom links required.
Contextual Help Everywhere
Floating ? on every page surfaces the 1-3 most relevant lessons for whatever module you are on. Help that finds you, not the other way around.
M.A.S.E Growth Bridge helps eligible providers maintain access to the EMR infrastructure they need to operate. It is a continuity-of-care support model — designed to keep providers operational and supported when access to EMR infrastructure is at risk.
Growth Bridge covers the EMR subscription cost for eligible providers — whether they are using M.A.S.E Behavioral Health or M.A.S.E Neural Health. Care should not be interrupted because of a subscription cost.
Growth Bridge Covers
Growth Bridge Does Not Cover
Growth Bridge Eligible Provider Types
Access to EMR infrastructure should not determine whether a provider can continue delivering care. Growth Bridge exists to remove that barrier for eligible providers who need support.
MASE Neural Hub is a proud part of the M.A.S.E Growth Bridge strategy — making intelligent healthcare infrastructure available for all.
Powered by
End-to-end claims intelligence, real-time eligibility, and ERA processing — wired directly into the Hub.
MASE Neural Hub sits at the center of a broader ecosystem — each platform extending care, compliance, and community access across every dimension of healthcare.

MASE Growth Bridge
Subsidized EMR access for eligible providers — care should never stop due to cost.
MASE Homecare Compliance
Continuous CoP monitoring, QAPI dashboards, and instant survey binder generation.
MASE Behavioral Health
Psychiatric care, substance recovery, and community outreach — fully EMR-integrated.
MASE Advisory Intelligence
AI-driven strategy, benchmarking, and operational insights for agency leadership.
MASE Clearing House
End-to-end EDI 837/835 claim intelligence, real-time eligibility and ERA processing.
MASE Access
SSO, RBAC, and community identity management — open to all.
Narcan locator · Shelter & food finder · Crisis services · Mental health screening · 988 Lifeline · 42 CFR Part 2 protected
"Access to healthcare infrastructure should not determine whether a provider can continue delivering care — or whether a patient can access the resources they need."
— The MASE Growth Bridge Mission